Skip to main content

Legal document

Refund Policy

Subscription fees generally are not refundable after a charge, but confirmed duplicate or erroneous charges and rights required by law will be honored.

Last updated:

1. Scope

This Policy applies to SaveAtCost Pro subscription charges processed through Stripe. It does not govern a retailer refund, price adjustment, card reward, product return, or other payment made by a third party.

2. General rule

Except where applicable law requires otherwise, paid subscription fees are non-refundable and no credit is issued for a partially used month or year, unused features, forgetting to cancel, failure to import data, an unavailable third-party system, or a retailer denying an adjustment. You pay for access to the software, not a guaranteed savings result.

3. Trial charges

Eligible first-time subscribers may receive one 30-day trial. The selected plan automatically charges when the trial ends unless it is canceled beforehand. Trial eligibility is tied to the account and is not restored after cancellation or re-subscription.

4. Duplicate or erroneous charges

If you believe a technical error caused a duplicate, wrong-plan, or otherwise unauthorized SaveAtCost charge, contact support@saveatcost.co promptly with the account email, charge date, and last four digits shown by the payment method if needed. Do not send a full card number. We will compare the report with Stripe records and correct a confirmed error.

6. Refund method and timing

Approved refunds are normally sent through Stripe to the original payment method. Bank and card-network posting time is outside SaveAtCost’s control. A refund does not automatically delete the account or its receipt data.

7. Payment disputes

Contact support first when practical so a billing error can be investigated. We may suspend paid features while a chargeback or payment dispute is unresolved and may provide relevant subscription and transaction records to Stripe or the financial institution.

Questions about this document?

Email support@saveatcost.co. Do not include a password, full payment-card number, or retailer-session token.